An appointment-first conversation
The intended live workflow checks availability, reads back the proposed appointment and asks for confirmation before saving. Live booking integration is pending activation.
For veterinary clinics · Paid add-on
AI Phone Receptionist
A calmer front desk starts with a clear call-handling plan. Set your clinic's routing preferences, staff handoff and usage controls for an AI receptionist designed around veterinary appointments—not medical advice.
₹2,199 / month + 18% GST · Activation required for real calls
Clinic-controlled routing
100 talk minutes per month
Veterinary safety boundaries
Built around your practice
Clinic questions need clarity. Medical questions need a vet.
Plan how routine enquiries should be handled while keeping care decisions with your team. The receptionist's scope is administrative, never clinical.
A human handoff plan
Save routing preferences and a staff handoff number. Carrier forwarding and a verified live handoff must be configured before calls can reach your team.
English, Hindi and Marathi
The receptionist is designed to disclose that it is AI and respond in the caller's language with one consistent voice. Live voice behaviour needs a test call after activation.
100 monthly talk minutes
The module allowance is 100 talk minutes per month. Check the usage view and number status; an Indian line depends on compliance and number availability.
Clear boundaries for pet safety
Rules prohibit diagnosis, medicines and treatment advice. Pet emergencies should be directed to the nearest emergency veterinary hospital—not delayed for an AI booking.
Settings and call oversight
Manage the receptionist mode, routing, usage and recent-call view from the web or Biz app. Live history becomes meaningful only after the phone service is activated.
From setup to confidence
Set up. Verify. Then go live.
- 01
Set your clinic preferences
Check your timings, address and listed services, choose the call mode, and save a staff handoff number.
- 02
Activate and verify the line
Phone-service setup, compliance, Indian number availability, forwarding and verified call handling must be completed.
- 03
Test before receiving callers
Approve a test call to check the greeting, language, booking confirmation, safety boundaries and staff handoff before going live.
A booking conversation
Illustrative exampleExample of the intended workflow after activation—not a real call.
AI receptionist
Hello, I'm the clinic's AI assistant. How can I help with your appointment?
Pet parent
I'd like to book a routine check-up.
Confirmation before saving
After checking availability, the assistant reads back the pet, doctor, date and time, and asks for a clear yes.
No diagnosis. No medicine recommendations.
Protect the caller. Respect their privacy.
The rules exclude treatment advice, test results, confidential visits and billing or payment discussions. Hidden-number callers get public information only. Pet emergencies belong with the nearest emergency veterinary hospital.
What is available—and what needs activation
Routing preferences, staff handoff settings, number status, usage and history screens are available. Real calls, booking tools and live handoff are not yet activated. A phone-service connection, compliance, verified call handling and an approved test call are needed.
A focused add-on, not another system
Add it to your Lazzydogo clinic plan.
Your team uses the same clinic workspace and permissions. This add-on is billed separately from your other clinic modules.
- 100 talk minutes per month
- Clinic routing, usage and staff handoff settings
- Dedicated Indian line subject to compliance & availability
AI phone receptionist
₹2,199 / month
₹21,990 / year
Prices before 18% GST
Build your plan Compare all modulesBefore you get started
Is the receptionist already taking real calls?
No. The setup, routing, usage and history screens are available, but live calls and booking tools are not yet activated. Phone-service configuration, verified call handling and an approved test call are required first.
What questions is it designed to handle?
Public clinic information such as opening hours, address, listed service fees and appointment availability. Confirmed booking and rescheduling workflows require verified caller handling and live integration.
Does the AI give treatment advice on the phone?
No. It must not diagnose, recommend medicines or explain test results. For a pet emergency it should direct the caller to the nearest emergency veterinary hospital. It is not an emergency response service.
Can I use my existing clinic phone number?
The design uses a dedicated Indian number, subject to compliance and availability. Forwarding from your existing number depends on your carrier and needs to be configured and tested.
Can callers access private records or billing information?
The safety rules exclude confidential records, test results, bills, dues, payments and staff phone numbers. Hidden-number callers are restricted to public clinic information and cannot book.
What is included in the subscription?
The add-on includes an allowance of 100 talk minutes per month. The catalogue price below excludes 18% GST. No overage price is promised here; confirm activation and usage arrangements before going live.
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